Frequently Asked Questions
The questions buyers ask us most before paying for a used device. If yours is not here, call +91 9211957576 or email info@ezinix.com.
Do I get the exact unit shown in the QC document?
Yes. Every unit is inspected individually and its remarks, battery health and QC date are published in the batch QC PDF on the listing. The batch video shows the real stock. The unit we dispatch is the one whose record you read.
Why don't you use Grade A, B or C?
Grades mean something different at every seller. We write condition in plain language instead — the exact scratches, dents, battery health percentage and any faults — so there is nothing to interpret.
Is the battery health guaranteed?
The percentage printed in the QC document is the reading taken for that unit on the QC date. Batteries age with use, so it is a record of condition at inspection, not a promise of future capacity.
Do devices come with a warranty?
Yes — see the Warranty page for what is covered and for how long.
Are accessories included?
Unless the listing says otherwise, devices ship with a charging cable only. Original boxes, adapters and earphones are not included with used stock. Open-box units ship with whatever the listing states.
How do I pay?
UPI, cards and netbanking through our payment gateway at checkout. We never ask for a card PIN, OTP or UPI PIN over call, WhatsApp or email.
Can I see the device before paying?
That is what the QC document and batch video are for. We do not offer open-box delivery or cash on delivery.
Do you sell in bulk?
We do, but not on this website. Use the Bulk Order button in the header to send an enquiry and our team will contact you.